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Associate Customer Care Assistant (Clinic Specialist)_Normal Hour_At Air Itam, Penang

RM 2,500 - RM 3,500 / month

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Contract 6 months (Absord Permanent if performance good)

Salary: RM2500 – RM3500

Working days: Monday – Sunday (5 days working, 2 days off – rotate)

Working hours: Monday – Saturday – 8:30a.m – 6p.m

Sunday – 10a.m – 5p.m

Job Responsibilities:-

  • Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness/
  • Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
  • Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
  • Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
  • Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
  • Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
  • Surgery Coordinator Assistant.
  • OT Assistant.
  • Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
  • Special projects.
  • Other role specific or person specific job assignments.

Requirement:

  • SPM, Diploma and Degree holder.
  • Minimum 6 months experience of face to face customer service.
  • Well groomed as per company policy.
  • Fast learner.
  • Able to travel in any mode of transportation.

Job Types: Full-time, Contract, Temporary
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

  • Day shift
  • Rotational shift

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Mandarin (Preferred)