Customer Support Specialist (6-months Contract)
RM 2,000 - RM 2,500 / month
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As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive the highest level of service.
What you will do:
- -Utilize Zendesk software to track, manage, and resolve customer issues. -Maintain a high level of customer satisfaction through effective communication and problem-solving skills. -Collaborate with internal teams to escalate and resolve complex issues. -Identify opportunities for improving customer experience and implement solutions. -Provide regular feedback to the team and contribute to process improvements. -Manage and resolve customer disputes, particularly charge disputes. -Maintain detailed records of customer interactions and transactions.
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