Customer Service Representative | Banking
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Availability Status
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Role Description
The Customer Service Representative (CSR) serves as the primary point of contact for bank customers, providing professional, timely, and efficient assistance with their banking needs. This role involves addressing inquiries, resolving complaints, and delivering exceptional service to ensure customer satisfaction and loyalty. The CSR plays a vital role in maintaining the bank's reputation for trust and reliability.
Role : Customer Service Representative | Banking
Job Type : Contract (6 Months - Renewable)
Working hours : 8am-5pm/2pm-11pm
Working days : Monday to Sunday
Salary : RM2,600 - RM3,000 (Based on education & experience)
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Job Description:
- Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.
- Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.
- Collaborate with your immediate manager to motivate the team and monitor performance.
- Mentor and guide associates to enhance their individual performance.
- Consistently meet and exceed individual and team performance targets with minimal direct supervision.
- Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.
Job Requirements:
- Fluent in English
- Immaculate telephone manners and communication skills.
- Excellent listening skills and attention to detail.
- Demonstrate high degree of integrity and confidentiality.
- Fresh graduates welcome to apply
Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months
Pay: RM2,600.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
Application Question(s):
- Are you able to join on early January 2025 once selected?
Education:
- STM/STPM (Preferred)