Customer Service cum Support Admin

Responsibilities:

• Answering and responding to incoming calls, text messages, and emails from customers.
• Provide technical support to clients via phone, email, and chat.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within time limits; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analysing customer needs.
• Maintain accurate records of customer interactions and transactions.
• Follow up with clients to ensure that issues are resolved to their satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Provide administrative assistance to Technical Support department.
• Other ad hoc administration and customer service tasks as required.

Skills/Experience:

• Diploma or Bachelor's degree in a relevant field.
• Exceptional customer service skills
• Intermediate / Advanced knowledge of Microsoft Office, Microsoft Excel, Microsoft PowerPoints
• Strong communication skills
• Friendly, positive and enthusiastic approach to work
• High degree of attention to detail and accuracy
• Good organizational and time-management skills.
• Willingness to work under pressure and meet tight deadlines.
• Experience working with customer support.

Job Type: Full-time

Pay: From RM2,400.00 per month

Schedule:

• Monday to Friday