Retail Outlet Supervisor (Logistic Industry) - Klang Valley

YOUR TASKS

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
• Support country sales & marketing campaigns at Retail point-of-sale
• Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Training frontline staff in Best-in-Class Retail
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
• To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience.
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets.
• Liaise with country to coordinate and support outlet development and management.
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.
• Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers country office.
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)
• Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area
• Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.
• Ensure that outlets in his given area all have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

Requirements:

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well-developed relationship skill and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years experience in the field of retail sales and area marketing
• Experience in sales/sales processes
• Knowledge and understanding of the retail trade from a service and sales perspective.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Retail sales: 4 years (Preferred)
• Marketing: 4 years (Preferred)
• Logistics: 4 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driving (Preferred)