Responsibilities:- Welcome and greet guests warmly, ensuring their comfort and satisfaction.
- Present menus and suggest in-house specials to enhance the dining experience.
- Take food and beverage orders, providing recommendations and answering questions.
- Upsell menu items effectively, including appetizers, entrees, beverages, and desserts.
- Enter orders accurately and communicate them clearly to the kitchen and bar staff.
- Set tables properly and serve food and beverages promptly to guests.
- Check with guests after food service to ensure satisfaction and promptly address any additional needs.
- Follow billing procedures accurately and process payments, including credit card charges & promotions available.
- Bid farewell to departing guests, ensuring satisfaction and inviting them to return.
- Perform shift changes, opening, and/or closing duties, and complete administrative tasks as assigned.
- Monitor service quality, promptly address issues, and implement corrective actions as needed. Act as a point of contact for customer feedback, prioritizing guest satisfaction.
- Assist in monitoring and managing inventory levels for smooth operations.
- Ensure compliance with health and safety regulations during service.
- Foster positive guest relations through interactions and effective problem-solving.
- Participate in training programs for personal and team development.
- Attend shift briefings according to the schedule.
- Perform any other duties assigned from time to time and adhere to company rules and regulations.
F&B Server, Hokkaido Table Restaurant (3 openings)Golden Screen Cinemas Sdn Bhd | AURUM Theatre, The Exchange TRX.Job Description:To provide opulent service for a great dining experience by hosting guests, offering recommendations on the menu, serving food & beverage with appropriate sequence, check guests' satisfaction, including engaging with guests for the AURUM Theatre luxury entertainment experience offerings.
Qualifications:- Minimum SPM or equivalent.
- Minimum 1 year of experience in the hospitality industry, including F&B restaurants, established restaurant franchise, casual fine dining, etc.
- Speaks well English, Bahasa Malaysia confidently is a must. Speaks in Mandarin or other languages is an added advantage.
- Experienced in fine dining restaurants is an added advantage.
- Experienced in Bartender or Barista is an added advantage.
- Preferably experienced in cash handling procedures.
- Experienced in a supervisory or managerial role is an added advantage.
- Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
- Possess self-confidence and be able to actively interact with all relevant parties.
