Customer Experience Specialist (Mandarin Speaker)
RM 2,800 - RM 3,500 / Per Mon
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- Provide friendly and efficient service to the travel community of our client.
- Handle and resolve customer complaints.
- Respond professionally to inbound phone calls, including urgent situations.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Research information and troubleshoot problems using available resources.
- Arbitrate in situations between users.
- Monitor and control numerous concurrent tasks in tandem.
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Mandarin Speaker (Able to speak fluent Cantonese is a bonus
- SPM holders with related experience
- Preferably Diploma qualification and above.
- Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin.
- Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
- Ability to type and speak clearly and concisely with fluency in English and Mandarin.
- Able to work on shift working hours.
- 5 working days
- Nearby public transportation (LRT, Bus, KTM, ERL)
- Subsidized 50% of parking expense by monthly
- Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
- Provide 4 weeks’ comprehensive paid training
- 16 Days Annual Leave entitlement
- 14 Days Sick/Medical Leave
- Medical Insurance (cover Inpatient & Outpatient)
- EPF, SOCSO & EIS Contribution
- Attractive yearly bonus and increment
- Double paid if working on public holidays
- Gym membership -Corporate (Celebrity Fitness & Fitness First)
- Employee Referral (Payment in USD for each hire)
- Loyalty bonus entitlement for long service employees
- Internal Career Opportunities
- International Relocation Opportunities are available!
- Culture Diversification
- Dress code – Smart and Casual every day!
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