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Lead - Continuing Education (Bahasa Indonesia)

  • Full Time, onsite
  • Sutherland Global Services Malaysia Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 6,000 - RM 7,999 / Per Mon

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• Responsible for the delivery and evaluation of soft & technical skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance standards. • Responsible to utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment. • Provide Coaching & Feedback and supervision during OJT/Nesting/TQ/Evolution • Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed. • Responsible for self-skilling & certification during periods of un-activity (classroom) • Develop non-classroom communication and training materials – for eg handouts etc • Coordinate New Hire, Progression & Enhancement Training activity • Assess participant and class performance in FT/CST & Nesting • Participate in minor client interaction (include effective curriculum feedback and client visits) • Perform other related duties and assignments as required and as assigned by supervisor or manager.