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Lead - CS Phone (Bahasa Indonesia)

  • Full Time, onsite
  • Sutherland Global Services Malaysia Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 6,000 - RM 7,999 / Per Mon

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- Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge. - Conduct BQ / Remedial training for the folks in nesting. - Also conduct floor interventions for BQ teams. - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.