Customer Management Executive (Thailand Speaker)

Requirements • Preferable with a minimum of one (1) year of customer service-related experience • Strong customer management skills. • Good communication skills and well-versed in the required language as below listed. - Thailand: English/Thai • Provide good email writing skills in English. • Ability to manage escalated issues / difficult customers. • Identify and handle customer inquiries completely and accurately to the customer's satisfaction. • Respond to customers' inquiries professionally and promptly. • Good listening, interpersonal, organizational skills & customer service orientation. • Adaptability, initiative & stress tolerance. • Attention to detail and accuracy. • Ability to learn new products and technologies. Responsibility • Excellent telephone etiquette with the ability to remain professional, confident, and patient. • Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customers’ expectations. • Willingness to take responsibility and be accountable for handling customer issues professionally and courteously. • Possess strong analytical skills to identify the cause of problems and recommend solutions. • Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people. • Ability to work under pressure and with minimum supervision. • Ability to multi-task and with good attention to detail. Benefits • Remuneration Package - Basic Salary: RM3,000.00 – RM4,000.00 - KPI Allowance: RM500.00 - Language Allowance: RM300.00 (only if applicable) - Attendance Allowance: RM100.00 • Medical & hospitalization covered • EPF, SOCSO and EIS covered • Working hour: - 8:00 AM – 8:00 PM - Monday – Sunday, Including Public Holiday • Working location: - Unit 22-02, The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur.