Supervisor, Network (ICT)

JOB PURPOSE The Supervisor Network is responsible for diagnosing, repairing, and maintaining hardware and software components to ensure the smooth operation of the network and PABX telephone system. Additionally, the Supervisor is tasked with installing and configuring network and PABX telephone devices, while also serving as the primary point of contact for ICT support within the company. JOB RESPONSIBILITIES • Installing and configuring network hardware, PABX/telephone hardware, software, systems. • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone). • Setting up accounts for new network users • Testing new technology • Troubleshoot MMHE network and PABX / telephone devices whenever requires. • Repairing and replacing equipment as necessary • Support to any ICT internal project or program. • To complete the task given within timeline. • Support to any MMHE event whenever requires. • Provide technical support and facilities for the event if requires. • Monitoring and maintaining MMHE network and PABX / telephone devices. • Ensure all MMHE network and PABX / telephone devices is in good condition. • Assist to keep track of MMHE network assets. • Update asset movement (IN and OUT) • Ensure all the tickets issued was closed within SLA timeline. • To attend user’s log and close it within timeline. • To ensure that user have good experience with ICT service support. • Ensure adherence and fully complied to HSE requirements in related work. REQUIREMENT • Diploma or Certificate in IT related course or equivalent • 1 – 3 years working experience (minimum 1 years in Information Technology)