Technical Success Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: You bring a strong foundation in customer support and/or help desk operations, ideally with experience in data analysis and reporting. Alternatively, you might be a motivated recent graduate with a proven track record of organizational excellence and a knack for taking ownership. You’re eager to embrace this newly created role and shape it into a key contributor to the team’s success. Day-to-day, you will: • Data analysis, investigations and reporting of the performance of our products against key metrics • Use BI and cloud monitoring tools to understand product performance • Ability to navigate & decipher log events • Grow, develop and maintain relationships with multiple vendors, stakeholders internal and external • Ability to learn new technology and its impacts on our products on a weekly basis • Ability to analyse and iterate processes as the technology continues to develop • Deliver communications to customers and be the conduit for further questions and queries • Work with product teams to understand what is being deployed and be able to communicate that in a clear and concise manner • Incident Management & escalation to ensure timely resolution Your skills and experiences might also include: -Advanced Microsoft Excel skills, including formulae, pivot tables, visualisation, -Extensive use of VBA for automation, and Power Query (M) / SQL for data analysis and manipulation -Experience using Power BI for visualisation and reporting What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.