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Bank Customer Services Representative (6 months contract)
Salary undisclosed
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Position: Customer Service Representative (6 months contract)
Location: Jalan Raja Laut & Jalan Ampang
Operation Shift: 8 AM to 11 PM (9 hours per shift including break)
: 8AM - 5PM / 2PM - 11PM
: 5 working days, 2 off days
Benefit : EPF / Socso / Annual Leave / Medical Leave
Term of Contract : 6 months (renewable based on performance)
Start date: 6th January 2025
Job Description:
- Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.
- Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.
- Collaborate with your immediate manager to motivate the team and monitor performance.
- Mentor and guide associates to enhance their individual performance.
- Consistently meet and exceed individual and team performance targets with minimal direct supervision.
- Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.
Interview:
- Face to face interview with Hiring Manager
Job Type: Contract
Contract length: 6 months
Pay: RM2,600.00 - RM3,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Highest education?
- Years of experience in customer service/ contact centre?
- Notice period/ Are you an immediate joiner?
- Phone number to contact?
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