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- Working hour: 10am - 10pm (Rotational shift)
- Working days: 5 days work & 2 days off per week
- Others: 1 months salary equivalent of bonus will be given if completes all 4 months contract period. Free meal per day.
Job Responsibilities:
- As a Teammate, you will receive inbound and/or place outbound calls.
- You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
- You will filter content from the client's website.
- You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI's (Key Performance Indicators).
- You will also perform other duties as assigned by management.
Job Types: Full-time, Contract
Contract length: 4 months
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Support in Sales: 1 year (Preferred)
Language:
- Traditional Mandarin (Required)
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