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Teammate Sales

RM 4,000 - RM 4,500 / Per Mon

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  • Working hour: 10am - 10pm (Rotational shift)
  • Working days: 5 days work & 2 days off per week
  • Others: 1 months salary equivalent of bonus will be given if completes all 4 months contract period. Free meal per day.

Job Responsibilities:

  • As a Teammate, you will receive inbound and/or place outbound calls.
  • You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • You will filter content from the client's website.
  • You will also perform data and research functions.
  • You will provide support through known basic troubleshooting techniques.
  • You will also manage and resolve customer complaints.
  • You will identify and escalate priority issues.
  • You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
  • You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
  • You will meet and exceed client mandated KPI's (Key Performance Indicators).
  • You will also perform other duties as assigned by management.

Job Types: Full-time, Contract
Contract length: 4 months

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Support in Sales: 1 year (Preferred)

Language:

  • Traditional Mandarin (Required)