Front Desk / Receptionist

JOB RESPONSIBILITIES

• Welcome and greet guests with a smile upon guests’ arrival
• Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities etc.
• Manage online and phone reservations
• Register and perform check-in for guests and ensure proper room allocation
• Ensure and maintain clear and accurate records such as guest information and room booking
• Verify accounts and charges with guests and process payment during check-out
• Maintain updated records of bookings and payments
• Respond to clients’ enquiries and complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain a neat and orderly front desk and reception area
• Complete and maintain any incident reports, daily activities reports or other reports requested by the management.
• Work closely with Housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Any other duties as and when assigned from time to time by the superior/management.

Job Type: Part-time

Pay: RM10.00 per hour

Expected hours: 10 per week

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Fixed shift
• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Genting Highlands: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Experience:

• Administration: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)