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- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Type: Full-time
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Cantonese (Preferred)
Expected Start Date: 12/30/2024
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