Customer Service Representative (VIETNAM SPEAKER)

IMMEDIATE HIRING

OFFICE AT BANDAR UTAMA LINK TO PUBLIC TRANSPORT MRT BANDAR UTAMA AND ONE UTAMA SHOPPING CENTRE

MUST BE ABLE TO COMMUNICATE IN VIETNAM AND ENGLISH

CAN WORK ON ROTATIONAL SHIFT

Whatsapp 012 235 9971 MS JEA for faster response

*1-year contract (Renewable/Perm subjected to the performance)

*Rotational shift (8 AM-8 PM or 8 PM-8 AM)

*Monday – Sunday

*4 days of working/ 3 days Off (Rotational)

*Basic Salary UP TO RM4700 (only can be confirmed after interview)

*Shift Allowance provided(RM300)

*Medical Benefit Cover

JOBSCOPE

· Answer incoming calls from customers to log a problem ticket.

· Arrive to post on time and ready to work assigned hours.

· Manage and respond to telephone calls, emails, and electronic systems using customer-oriented etiquette.

· Address customer issues, ensuring contract service levels and objectives are met.

· Receive inbound calls, as required, and make outbound calls for resource/parts management, appointment reminders, and escalations where required.

· Schedule and place follow-up calls/emails in response to customer inquiries.

· Must be able to maintain strict confidentiality of sensitive information.

· Work with the customer service team to improve serviceability and process enhancements.

· Provide necessary support product/support process-related information.

· Minimum Diploma (any background) negotiable

Job Type: Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,700.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Vietnamese (Preferred)
• English (Preferred)