Contact Center Representative
RM 3,000 - RM 3,000 / month
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Responsibilities
- Manage customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
Requirements
- Only Malaysians
- No language preferences (Mandarin / English)
- Education requirements – SPM and above ((Min ‘B’ for English and Maths if SPM holder))
- Min 1 year of Customer Service candidates in inbound call servicing field
- Good Communication skill
Job Types: Full-time, Permanent, Contract
Pay: From RM3,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- What is your Nationality?
Education:
- STM/STPM (Required)
Experience:
- Call Center: 1 year (Required)
- Inbound calls: 1 year (Required)
Experience:
- Call Center: 1 year (Required)
- Inbound calls: 1 year (Required)
Language:
- English (Required)
- Bahasa (Preferred)
Language:
- English (Required)
- Bahasa (Preferred)
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