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Contact Center Representative

RM 3,000 - RM 3,000 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities

  • Manage customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate

Requirements

  • Only Malaysians
  • No language preferences (Mandarin / English)
  • Education requirements – SPM and above ((Min ‘B’ for English and Maths if SPM holder))
  • Min 1 year of Customer Service candidates in inbound call servicing field
  • Good Communication skill

Job Types: Full-time, Permanent, Contract

Pay: From RM3,000.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your Nationality?

Education:

  • STM/STPM (Required)

Experience:

  • Call Center: 1 year (Required)
  • Inbound calls: 1 year (Required)

Experience:

  • Call Center: 1 year (Required)
  • Inbound calls: 1 year (Required)

Language:

  • English (Required)
  • Bahasa (Preferred)

Language:

  • English (Required)
  • Bahasa (Preferred)