What you’ll do :- Maintain strong relationships with clients, acting as their primary point of contact with the company.
- Monitor and analyze client data and feedback to identify trends and opportunities to improve client satisfaction.
- Join team head in conducting regular business reviews with clients to ensure client's satisfaction and areas for improvement.
- Work closely with internal teams to identify improvement areas and ensure client needs are met.
- Provide implementation training and keep client partners updated on new products and services.
- Maintain documentation of client relationships, including account plans, client feedback, and other relevant information.
Why Join Us?At DCAP, we’re dynamic, fast-growing tech startup backed by top-tier VC firms, providing AI-powered Consumer Financing Platform to hire purchase businesses and other lending businesses. We don’t just offer jobs – we build careers. Step into a vibrant environment where your skills and ambitions will be recognized, nurtured, and rewarded.Join us if you :- At least 1 year of experience in sales support, or marketing in the financial services industry (fresh graduates welcome to apply).
- Enjoy being part of the growth team that is ambitious and agile.
- Bachelor's degree in business, marketing, or a related field.
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Able to communicate in Mandarin, English and Malay language.
- Excellent problem-solving skills and experience with Microsoft Office.
- Ability to work effectively in a fast-paced, team-oriented environment.
Why You’ll Love This Role:- VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.
- Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
- Career Development: Be the pioneer key player in a collaborative environment.
- Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.
- Workplace: Accessible by public transport.
If you’re an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.
