Customer Service Specialist
Salary undisclosed
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Key Responsibilities:
- Respond to Customer Inquiries: Answer questions about products, services, policies, or issues via phone, email, live chat, or social media.
- Problem Resolution: Address customer concerns or complaints and provide solutions to ensure customer satisfaction.
- Product Knowledge: Maintain a deep understanding of the company’s offerings to provide accurate information to customers.
- Order Support: Help with processing orders, tracking shipments, or handling returns and exchanges.
- Customer Feedback: Gather feedback from customers to help improve products, services, or processes.
- Documentation: Record customer interactions and follow-up actions in customer relationship management (CRM) systems.
- Upselling or Cross-selling: In some cases, Customer Service Specialists may be tasked with promoting additional products or services based on customer needs.
- Escalating Issues: For complex or unresolved issues, escalate the matter to a manager or specialized department.
职位类型:全职, 应届生
薪资: RM2,500.00至RM4,500.00(每月 )
工作语言:
- 中文 (必填)
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