Clinical - Application, Specialist - Malaysia

Responsibilities:

• Manage queries from internal and external customers and provide technical support to any problems encountered by users;
  
• Conducts instrument installation or refresher training;
  
• To plan, organize and conduct courses/seminar/workshop/ on products for customers;
  
• Work with the relevant sales person to meet the sales team’s demonstration commitments;
  
• To provide technical training to sales representatives and collaborate with them in developing and planning of sales & marketing related activities;
  
• Maintain an in-depth and current knowledge of the users’ application needs;
  
• Provides regular feedback and reports on market and competitive situations to Sales Managers/ Product Support Manager;
  
• Prepare weekly activities report to the Supervisor when required;
  
• Comply with ISO quality management system requirement;
  
• Perform other related duties and responsibilities as may be required from the Superior from time to time.

Requirements

Requirements:

• Bachelor's degree (Master’s degree is a plus) in Biomedical Sciences or Medical Laboratory Technology. With minimum of 1-2 years of working experience in the application support field, clinical laboratory or related is required.
  
• Good understanding of current medical laboratory methodologies, protocols and QC will be an advantage.
  
• Preferably with 1-2 years in the lab/ application support field.
  
• Effective communication skills to clearly articulate technical & product information to both internal & external customers.
  
• Responsible, independent, well-organized and good team member.
  
• Able to base in Penang.
  
• Possess own transport and willing to travel; Allowance is given accordingly.