Customer Service
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Job Descriptions
· Responsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat.
· Ability to speak and write in English and Bahasa Malaysia.
· Poses strong communication skill and go extra mile to engage customers
· Meeting ecommerce marketplace KPI on chat response to ensure efficiency and increase conversion rate.
· Handle complaints, provide appropriate solutions.
· Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
Requirements
· Candidate must possess at least SPM
· Required language(s): English, Bahasa Malaysia and Mandarin is an advantage.
· Fresh graduate or 1 year experience in retail field especially selling in IT products (mobile, gadget and networking)
· Minimum age 18 years old from complete month
· Own transport
· Basic knowledge in Microsoft (Word, Excel, Power Point and Outlook)
Location: Connaught Avenue, Cheras 56000 KL.
Job Type: Full-time
Pay: RM1,800.00 - RM2,300.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
- Weekend jobs