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Customer Service

RM 1,800 - RM 2,300 / Per Mon

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Job Descriptions

· Responsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat.

· Ability to speak and write in English and Bahasa Malaysia.

· Poses strong communication skill and go extra mile to engage customers

· Meeting ecommerce marketplace KPI on chat response to ensure efficiency and increase conversion rate.

· Handle complaints, provide appropriate solutions.

· Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction

Requirements

· Candidate must possess at least SPM

· Required language(s): English, Bahasa Malaysia and Mandarin is an advantage.

· Fresh graduate or 1 year experience in retail field especially selling in IT products (mobile, gadget and networking)

· Minimum age 18 years old from complete month

· Own transport

· Basic knowledge in Microsoft (Word, Excel, Power Point and Outlook)

Location: Connaught Avenue, Cheras 56000 KL.

Job Type: Full-time

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift
  • Weekend jobs