Customer Relations Executive

Are you interested in developing your skills as part of a collaborative team? We are excited to hire a Customer Relations Executive who is a motivated, effective communicator who is able to manage tasks and time well to ensure customer satisfactions. If this sounds like you, we would like to explore welcoming you to join our talented, multicultural team.

Job Overview

• Proactively communicates with customers and prospectives
• Provides timely updates on programmes to our customers
• Responds to new and existing customer enquiries efficiently and professionally

Essential Traits

• Excellent communication skills
• High level of attention to detail
• Good technological skills
• Excellent English proficiency
• Motivation and proactivity
• Flexibility to adapt to various tasks and responsibilities

Preferred Traits

• Social media proficiency
• Advanced technological skills
• Mandarin proficiency is a plus

Responsibilities

• Delivers a unique customer experience which aligns with the company's values
• Provides consultation to parents and students on courses via phone, messages, email, social media, and face-to-face
• Acquires and maintains excellent knowledge of our services and values
• Strategically develops and implements strategies to grow the company's numbers and improve services
• Maintains and updates databases in a timely and accurate manner
• Recommends and implements improvements to existing processes and systems
• Provides regular reports to the company's leadership team
• Plans and coordinates events, which may include holiday programmes, promotional events, and internal events
• Participates in regular professional development training and skills programmes as required
• Approaches new opportunities with a hard-working, flexible, can-do approach
• Dresses in a modest and professional manner
• Maintains standards of conduct reflective of Dynamic Language Centre
• Works 5 days per week, including Saturdays and Sundays
• Completes any lawful instructions given and/or work assigned by any Principal, Director, or Managerial Staff of DLC, which may or may not be related to the position

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Fixed shift
• Weekend jobs

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How would you rate your English proficiency?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Mandarin (Preferred)

Expected Start Date: 01/01/2025