Ticketing Officer

RM 1,700 - RM 2,500 / month

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Responsibility:

Communicate bus fare payment methods and fare structures to commuters.
Assist passengers on the usage of fare collection equipment for bus fare payment.
Carry out bus fare collection in accordance with organizational procedures.
Check that bus fare payments are made by commuters.
Check the serviceability of bus fare collection equipment prior to service commencement.
Perform system resets for malfunctioning bus fare collection equipment.
Report malfunctions of bus fare collection equipment in accordance with organizational procedures.
Operating procedures for bus fare collection and functions of bus fare collection equipment.
Handling bus fare evasion scenarios and common misuses of contactless smart cards and concession card.

Requirement:

Have experience of performing customer service job.
Strong interpersonal skills and able to communicate effectively and work systematically.
Must be able to sit for prolonged periods of time.
Ability to work evenings and weekends.
Have a sound knowledge in bus fare structures, methods and types of contactless smart cards and concession cards for bus fare payment.
Ability to know the types of concessionary schemes and fares for different categories of passengers.
Ability to know the Common bus fare collection equipment faults

Job Details

JOB INFO & REQUIREMENT

Contract Type

Contract

Job Type

Non-Executive

Experience Level

< 1 year

Job Categories

Others

Minimum Education Required

SPM/ Diploma