Guest Service Supervisor

Job Summary:

We are looking for a Guest Service Supervisor to oversee daily operations at the Guest Service counter, ensuring adherence to company standards and delivering exceptional guest experiences. This role involves managing staff, handling guest requests and complaints, and supporting the management team to achieve customer satisfaction and operational goals.

Key Responsibilities:

• Supervise and manage the Guest Service counter operations, including staff performance and training.
• Handle guest requests and resolve complaints efficiently.
• Maintain accurate records, manage cash and ticket transactions, and ensure equipment functionality.
• Conduct daily briefings, monitor staff attendance, and manage guest account accuracy.
• Ensure high cleanliness and orderliness at the Guest Service counter.
• Foster positive guest relations and coordinate with other departments.
• Oversee administrative tasks, including supply requisitions and report generation.
• Conduct on-the-job training and participate in staff orientation and meetings.

Qualifications:

• Strong leadership and communication skills.
• Experience in guest service or a similar role.
• Ability to manage multiple tasks and maintain high standards of service.
• Proficiency in handling guest accounts and operational reports.

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Nusajaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Hospitality: 5 years (Required)
• Customer Service Supervisor: 2 years (Required)