E-Commerce Executive

Responsibilities:

• Customer Service (40%): Respond to customer inquiries via social media and marketplace platforms, resolve customer issues, manage customer reviews, handle order returns, exchanges, and disputes across platforms.
• Live Streaming & Short Video Creation (40%): Host live streaming sessions on e-commerce platforms (e.g., Shopee, Lazada, TikTok) to promote products, engage with customers, and increase brand visibility. Create engaging short videos or reels for product promotions and showcase products on platforms like Instagram, TikTok, and other social media channels.
• Product Listing Management (20%): Update and upload product listings provided by the graphic designer across various platforms (e.g., Shopee, Lazada, TikTok).

We are looking for a proactive and creative E-Commerce Admin Executive to join our team. In this role, you will be responsible for customer service, live streaming, creating short videos, and managing product listings. If you have a passion for mobile gadgets and thrive in a fast-paced e-commerce environment, we would love to hear from you!

Responsibilities:

• Customer Service (40%): Respond to customer inquiries via social media and marketplace platforms, resolve customer issues, manage customer reviews, handle order returns, exchanges, and disputes across platforms.
• Live Streaming & Short Video Creation (40%): Host live streaming sessions on e-commerce platforms (e.g., Shopee, Lazada, TikTok) to promote products, engage with customers, and increase brand visibility. Create engaging short videos or reels for product promotions and showcase products on platforms like Instagram, TikTok, and other social media channels.
• Product Listing Management (20%): Update and upload product listings provided by the graphic designer across various platforms (e.g., Shopee, Lazada, TikTok).

  Qualifications:

  • Diploma level education (Required)
  • Proficient in using Microsoft Excel, Word, Google Sheets, and Google Docs for daily tasks.
  • Strong communication skills and the ability to handle customer service effectively.
  • Familiarity with Canva or other design software to create basic visuals and banners.
  • Comfortable with using web-based tools and platforms for e-commerce management.
  • Strong communication skills and the ability to handle customer service effectively.
  • Able to create and edit short videos/reels for social media platforms.
  • Comfortable with live streaming and engaging with an online audience.
  • Strong proficiency in English and Bahasa Malaysia (Required).
  • Mandarin speakers are highly preferred.
  • At least 1 year of experience in e-commerce administration or a related field (Preferred).
  • Experience with e-commerce platforms like Shopee, Lazada, TikTok, or similar (Preferred).

    Working Hours:

    • Monday to Friday: 9:00 AM – 6:00 PM (1-hour lunch break from 12:00 PM to 1:00 PM)

      Ability to Commute/Relocate:

      • Reliably commute to Wangsa Maju or planning to relocate before starting work (Required)

        How to Apply:If you're excited to contribute to a growing e-commerce team and want to make an impact with live streaming and customer engagement, apply today with your resume and a brief cover letter explaining why you're the right fit for the role!

        Job Type: Full-time

        Pay: RM2,500.00 - RM3,200.00 per month

        Benefits:

        • Maternity leave
        • Opportunities for promotion
        • Parental leave

          Schedule:

          • Day shift

            Supplemental Pay:

            • Overtime pay
            • Performance bonus
            • Yearly bonus

              Ability to commute/relocate:

              • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

                Education:

                • Diploma/Advanced Diploma (Required)

• Performance-Based Bonuses: Attractive performance bonuses based on your contributions to sales, customer satisfaction, and content performance.
• Year-End Bonus: Annual bonus to reward your hard work throughout the year.
• Career Growth: Opportunities for promotion and professional development within the company.
• Maternity and Parental Leave: Comprehensive leave benefits to support your work-life balance.
• Flexible Work Environment: Enjoy a supportive and dynamic work culture where your ideas and contributions are valued.
• Overtime Pay: Additional pay for any overtime worked.
• KWSP (EPF): Contributions to the Employee Provident Fund (EPF) for your retirement savings.
• SOCSO: Social Security Organization (SOCSO) coverage for employee welfare and protection.