Education Consular

Responsibilities: To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients Key Performance Area Customer service/Business acumen · Provide counselling services and information on the United Kingdom (UK) / Ireland (IE) education and related to customers (students/parents). · Provide accurate, efficient and quality service that exceeds customer’s expectation · Attend to students’ queries quickly and professionally · Attend to students’ complaints tactfully and professionally · Maintain a high degree of response towards customers confidentially Client satisfaction Client satisfaction: · Develop a good rapport between students and clients · To ensure a good conversion of students for clients · To provide local support services e.g. school visits, appointments, etc. · Maintain friendly & professional relationships with all stake holders including universities & students Quality of work Quality of work: · To develop a cut-off score file and ensure that it’s updated regularly · Accuracy of information · Ensure that the contact details of the clients are accurate and updated when there’s changes · To maintain a good student database for follow up · No wrong information given to students · A close follow up with students · Keeping in touch with new students · Reduce number of complaints · Increase conversions · Good rapport and follow up with students · To ensure students paid up through IDP when the final decision is made · Manage to convert lead to applicant and APF as per agree outcome · Deliver the number of APF as per set target Technical & Professional Knowledge Technical & Professional Knowledge: · Competent knowledge of the UK/IE education · Competent knowledge of the UK/IE culture, life style and geographic region · Competent knowledge of university courses and careers outlook · Competent knowledge of migration rules & regulations · Possess relevant computer skills · Take ownership of problem and seeks timely solutions Team Work