Customer Service Quality Engineer (CQE)

一．质量策划： One. Quality planning: 1.组织制定所负责专职客户之产品质量目标及提升； 1. Organize the formulation of product quality objectives and improvement for the full-time customers in charge; 2.制定与修订过程审核计划与控制计划； 2. Develop and revise the process audit plan and control plan; 3.制定与修订巡检检验指导卡、异常履历表、IPQC巡检清单、工序不良统计表等。 3.Formulate and revise patrol inspection guidance card, abnormal resume, IPQC patrol inspection list, statistical table of process defects, etc. 二、质量控制： II. Quality control: 1.监控过程质量数据，并进行统计分析； 1. Monitor process quality data and conduct statistical analysis; 2.组织定期实施过程审核计划工作； 2. Organize the regular implementation of the process audit plan; 3.验证/评估过程中产品质量保证能力； 3. Product quality assurance capability in the verification/evaluation process; 4.监控巡检的工作执行力与绩效考核。 4. Monitor the work execution and performance appraisal of patrol inspection. 三、质量改进： III. Quality improvement: 1.组织推进重大和紧急突发性质量问题的分析、改进与预防； 1. To organize and promote the analysis, improvement and prevention of major and emergent quality problems; 2.统计分析质量数据，对前三大不良组织相关单位进行分析、改进与预防； 2. Statistical analysis of quality data, analysis, improvement and prevention of the relevant units of the top three bad organizations; 3.组织进行过程致命缺陷不良问题的分析、改进与预防； 3. Organize the analysis, improvement and prevention of fatal defects in the process; 4.组织对过程中产品质量保证能力的不足进行分析、改进与预防； 4. Organize the analysis, improvement and prevention of the deficiency of product quality assurance capability in the process; 5.验证评估预防改进措施有效性。 5. Verify and evaluate the effectiveness of preventive improvement measures. 四、客户反馈问题处理： IV. Handling of customer feedback: 1.专职负责处理所负责产品的客户投诉及可疑批次的风险评估； 1. Be responsible for handling customer complaints and risk assessment of suspicious batches of the products in charge; 2.专职实施客户审核相关问题的跟进闭环。 2. Full-time implementation of the follow-up closed-loop of customer audit related issues.