Customer Support Associate | PJ | UpToRM2.8K | InboundCalls

Responsibilities: • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. • To exceed customers expectation in terms of customer service & accurate information. • Work in a team to achieve the required KPI elements and SLA. Requirements: • Candidate must possess at least a SPM. • Required language(s): English (able to converse in Mandarin will be an added advantage). • Minimum 1 year of working experience in the service industry will be an added advantage for this position. • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided • Applicant must be willing to work on rotational shifts and off day • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest. • Applicant must be willing to work in Ara Damansara, Selangor Benefit: • 5 working days in a week • EPF & SOCSO • Sick leave • Annual leave • Quarterly staff recognition and appreciation • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager • IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.