Duty Manager

QUALIFICATION REQUIREMENTS:

• Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
• Diploma in Hospitality required or equivalent experience in the form of 4-6 years hotel operations
• Willing to work shift
• High degree of customer service and interpersonal skills
• Computer knowledge
• Able to work well under pressure in a fast paced environment
• Ability to multi-task and be detailed oriented

PURPOSE:

• Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
• Be accountable for all personnel actions, assets, and personal property and the end results of their use.

JOB FUNCTIONS:

• The capability to coordinate and manage the day-to-day operations of the Front Desk.
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• Able to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• The ability to meet on a regular basis with all managers, supervisor, and non-management employees.
• Able to monitor all standards in the hotel to ensure they are in place and enforced.
• To assist Front Office Manager to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
• Support Front Office Manager in directing, implements and maintain a service and management philosophy in line with existing SOP.
• Responsible to assist in providing guest service with promptness and alertness.
• Able to assist Front Office Manager to control expenses through actively participating in all areas of the hotel operation.
• Ensure facility is well maintained from both housekeeping and engineering standpoints.
• Develop profit improvement ideas, policies and procedures and propose to Front Office Manager.
• Ensure all Empire Hotel Policies and Procedures are followed.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Maintain a solid working relationship with the Front Desk associates with all departments.
• Support Front Office Manager on an on-going basis as to cost controls and the financial performance of the hotel.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Assist Front Office Manager in preventive maintenance programs such as “Perfect Room” initiative.
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
• Ensure all front of the house and back of the house guest’s safety and security are highest priority.
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
• Perform other tasks or projects as assigned by the Front Office Manager.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus