Social Media Mandarin Customer Success Specialist
RM 4,100 - RM 4,600 / Per Mon
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- Respond to customer requests and concerns via inbound calls and emails
- Assist customers in placing orders through the client’s website
- Handle customer inquiries professionally and empathetically
- Process payments securely and safeguard customer information
- Escalate priority issues through appropriate channels
- Collaborate with team members to improve customer support processes
- Assist customers in placing orders through the client’s website
- Bachelor’s degree, diploma, or equivalent in any field
- Minimum 6 months’ experience in customer support (fresh graduates are welcome)
- Strong communication and problem-solving skills
- Positive attitude and willingness to learn
- Ability to stay calm and professional in challenging situations
- Minimum 6 months’ experience in customer support (fresh graduates are welcome)
- Comprehensive training provided
- Friendly and supportive team environment
- Opportunity to engage in a meaningful, customer-focused role
- Friendly and supportive team environment
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