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Social Media Mandarin Customer Success Specialist

RM 4,100 - RM 4,600 / Per Mon


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  • Respond to customer requests and concerns via inbound calls and emails
  • Assist customers in placing orders through the client’s website
  • Handle customer inquiries professionally and empathetically
  • Process payments securely and safeguard customer information
  • Escalate priority issues through appropriate channels
  • Collaborate with team members to improve customer support processes
  • Bachelor’s degree, diploma, or equivalent in any field
  • Minimum 6 months’ experience in customer support (fresh graduates are welcome)
  • Strong communication and problem-solving skills
  • Positive attitude and willingness to learn
  • Ability to stay calm and professional in challenging situations
  • Comprehensive training provided
  • Friendly and supportive team environment
  • Opportunity to engage in a meaningful, customer-focused role