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Customer Service - Mandarin (Sales, Outbound)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 4,000 - RM 4,500 / Per Mon


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  • Receive inbound and/or place outbound calls.
  • Provide accurate and timely responses to inquiries via email and live chat support channels.
  • Filter content from the client's website.
  • Perform data and research functions.
  • Provide support using basic troubleshooting techniques.
  • Manage and resolve customer complaints.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource when necessary.
  • Document all customer interaction information according to standard operating procedures.
  • Strive for good customer satisfaction and experience.
  • Ensure all calls are handled professionally based on the client's quality guidelines.
  • Meet and exceed client-mandated KPIs (Key Performance Indicators).
  • Candidates must possess at least SPM (either pass or fail)
  • Fresh graduates are welcome to apply
  • Mandarin speaking and typing are required as Teammates will be supporting Taiwanese customers
  • Basic English skills are required
  • Shifts: Day shift in between 10 am -10 pm only, 5 days per week, 8 working hour+1 hour lunch break per day
  • Salary: Basic: RM 4000 - 4500 based on working experience and interview performance + 1 month contract completion bonus
  • Holiday pay, OT will be provided
  • Free meal per day

  • Good Salary
  • Free Meal every day
  • Commissions
  • 5 days a week and day shift job