CUSTOMER SERVICE OFFICER

Key Responsibilities • Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues. (after sales service) • Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution. • Maintain a deep understanding of our products and services to provide accurate information and recommendations. • Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference. • Gather customer feedback and insights to help improve our products, services, and overall customer experience. • Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.