Senior Officer, Crew Tracking Control

Job Title

Reports To

Role Purpose

Key Accountability

• To participate and uphold the safety and security policies and procedures in line with Flight Operations objectives.

• Apply environmental best practices in support of MH Environmental policy and initiatives.

• Reviewing Draft Schedule Change (DSC) & Updating Schedule Change Notification (SCN) from Network Scheduling as & when required.

• Evaluate and execute on planned crew flight pairing changes due to commercial/technical requirements:
  • Operations Planning (DSC/SCN)

  • Cargo Operations

  • Charter and AMAL

  • Engineering Planning (Test/Ferry Flight)

• Assist in updating of crew and flight movement activity as and when required.

• Managing planned crew roster changes due to crew unavailability.

• Managing reservation booking and ticket issuance for the crew on positioning duty.

• Coordinate any changes on planned crew hotel accommodation.

• Managing ad-hoc leave request after roster published. Note: Approval must be obtained from Manager, Crew Tracking & Control (CTC) or Chief Pilot Operations Control Centre or Fleet Operations or In-Flight Services Unit.

• Managing Flight crew training roster.

• Managing seasonal transition verification of rostered flights.

• Analyzing crew standby utilization.

• Analyzing crew flight pairing disruption.

• Analyzing crew duty roster changes.

• Attend to crew needs and query on operations matters.

• Action on planned crew pattern & roster disruption due to operational and administration requirements:
  • Removal

  • Reassignment

  • Reinstatement

• Advise and monitor acknowledgment of the affected crew due to roster changes.

• Advise stations of crew movement & organize any additional or cancellation of crew hotel, transport, and ticket issuance for the crew on positioning duty.

• Ensure planned crew roster changes resulting from operations and administrations are handled accordingly.

• Monitor Flight crew training and liaise with the Training Unit on crew training matters.

• Update record of crew and flight movement activity.

• Update Supernumerary (SNY) flight for Cabin crew and Observation (OBS) flight for Flight crew.

• Update record on approved crew roster/flight schedule changes.

• Pre-Assignment for Flight crew and Cabin crew.

• Monitor ad-hoc simulator & training for Flight crew and liaise with the Training Unit.

• Monitor crew roster legality / alert and action flight activities on the day-to-day operations up to 72 hours.

• Managing observation and update record scheduling for flight crew on training.

• Any other duties assigned by the Manager, Crew Tracking & Control (CTC) or Senior Executive Operations.

Qualifications & Working Experience

Skills & Knowledge

• Basic knowledge in Flight Operations policies and procedures.

• Knowledge of crew operating pattern and duty roster.

• Knowledge of business administration - Human Capital (HC) regulation.

• Knowledge of the New Crew Management System (NCMS).

• Knowledge in Microsoft Office applications.

• Ability to communicate in English and Bahasa Malaysia.

• Ability to work under minimum supervision.