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System Support Software ( Mandarin Speaker )

RM 2,000 - RM 3,000 / Per Mon


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  • Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
  • Assist in setup, configuration and data migration works to new and existing customers.
  • Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
  • Collaborate & communicate with internal team to function as a team and meet customer needs.
  • Prepare training materials and online resources for customer reference.
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer-related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by the company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Candidate must at least be SPM level and above
  • Fresh graduate are welcome to apply
  • Required language(s): English, Bahasa Malaysia, Mandarin
  • With own transportation
  • Able to travel for work
  • Possess good telephone etiquette with a smiley voice.

Ability to converse in Cantonese will be added advantage.

  • EPF, SOCSO, EIS and PCB
  • Good working environment
  • Travel allowance
  • Medical claims
  • Company annual trip
  • Training provided
  • Five (5) working days a week, Saturday half day alternately