SERVICE OPERATIONS EXECUTIVE (SOE)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
What We’re Looking For:
- SPM/Cert/Diploma with minimum of 4 years of experience with Perodua Service Centre or other relevant organizations.
- Strong leadership and communication skills.
- Highly committed to achieving assigned goals.
- Candidate who is dedicated to putting in extra effort to deliver outstanding results and support our team’s success
What You’ll Do:
1. Responsible to assist SM for overall management of the service center activities and ensure the achievement of service center objectives.
2. Ensure all target such as intake, sales/revenue, CSI, parts etc. are met as per guidelines
3. Responsible for the implementation and compliance of PSM standard at all time
4. Assist SM to lead and communicates with staff/team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment
5. Assist SM to create common, shared goals and motivates the team to support key initiatives and achieve their performance objectives.
6. Assist SM to ensure that all the administrative requirements for the service center are fulfilled such as:
a) Relevant documents/system are being utilized and monitored accordingly
b) Monitoring of warranty claim submission is administered.
c) Monitoring and minimizing quantity of pending vehicles.
d) Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.
7. Assist SM to deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned.
8. Ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property/reputation.
9. Cultivate customer service mind to all staff/team and always put customer satisfaction as highest priority.
To perform any other duties specified by SM/superior/HQ.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM5,000.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Automotive and management: 4 years (Preferred)
Application Deadline: 12/31/2024
Expected Start Date: 02/03/2025