Tour Operation Executives

Job Overview: We are seeking an energetic and well-organised individual with experience in travel agen-cy/travel planning and customer service to join our growing team. You will be handling the day-to-day travel booking inquiries and after-sales customer service. Support the business develop-ment department in obtaining the most competitive quote for air tickets, hotels, ground trans-portation and tour services. Plan, review and revision of tour proposals to meet company and client needs. Job Responsibilities: • Handling booking inquiries (both individual and group booking). • Plan and organise travel from beginning to end, booking air tickets, accommodation, ground transportation, tour services etc. • Assist clients to plan on their custom travel itinerary. • Liaise with travel vendors/partners for booking and obtain/negotiate the most competitive price. • Handling ad-hoc unforeseen travel problems and after-sales customer que-ries/complaints. • Providing advise on the travel visa application. • Recruitment of new travel vendors/partners and maintaining a good relationship with travel vendors/partners. In BeED, you will be part of an amazing culture with teammates who actually care. You will grow here more than anywhere else as we constantly challenge our team to think outside the box, and continuously explore new things. To be successful in this role, you will need to have: • A minimum of diploma holder in any business-related field. • At least 3 years of working experience in the travel industry. • Required language(s): English & Mandarin (as the role requires handling Mandarin-speaking clients and travel vendors). • The ability to prioritise and cope with pressure at busy times. • Must be well organised, detail orientated and resourceful. • Travelling is required for this position. • Working during the weekend is required for this position from time to time. • Knowledge of the Sabre ticketing system is an Advantage. • Knowledge of Microsoft Excel, Word and PowerPoint is a MUST. To help you succeed in this role, we will assist you by providing: • In-house training of our products and system conducted by our senior team members. • Regular team discussions & meetings to brainstorm ideas and solutions. • Participation in seminars or related courses to continuously upgrade your skills and enhance your knowledge. How will this career benefit you? • Performance incentive • Life, Medical & Hospitalisation, and Personal Accident Insurance coverage • Flexible working environment. • Education sponsorship for high-potential employees. • International school fee subsidies for outstanding employees with school-going children.