Customer Service Operations Representative (Japanese Speaker)
Salary undisclosed
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Overview:
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Quote Creation
Order Acceptance and Order Entry:
Order Management:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Quote Creation
- Respond to customer’s request for quote on a timely basis
- Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy
- Ensure pricing and discounts are accurate in formal quotation
- Be updated on sales, marketing and promotion program and administer these accordingly
- Respond to customer query on price, discount and availability
- Establish and maintain effective lines of communication with Account Manager, management, business and cross-functional teams to resolve quote related issues
- Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
Order Acceptance and Order Entry:
- Primary contact for accepting orders from trade customer.
- Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
- Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
- Enter and edit order, including change order, credit and rebill, in accordance to Keysight policies and processes.
- Follow-up and correct pricing or configuration issues.
Order Management:
- Negotiate with Field/Customer and division to establish committed delivery date.
- Proactively manage order to meet committed delivery date and any special delivery requirement.
- Actively follow-up on cash-in-advance payment from customer and ensure that any shipment out of division can be duly delivered to customer.
- Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to revenue recognition rules.
- Establish and maintain effective lines of communication with Account Manager, management, business and cross-functional teams to resolve customer order related issues.
- Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues and take ownership for customer satisfaction in assigned area
- Bachelor Degree or University Degree or equivalent
- Proficient in English and Japanese language is a must.
- Capability to handle multiple tasks and responsibilities.
- Ability to work in a stressful environment
- Usage of standard approaches to simple problem resolution
- Basic escalation management skills
- Basic IT /technology knowledge
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
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