Business Development Executive/Manager

Responsibilities and Authorities

1. Business Development and Sales & Marketing:

• Generating revenue by developing market potential through forecasting, lead generation, qualification, and closing sales; recommending relevant project.
• Developing marketing strategies with action plans to penetrate new markets.
• Increasing revenue by identifying new opportunities for unmet customer needs.
• Develop sales opportunities through a combination of channels, including but not limited to referrals, networking, cold calls and face to face meetings, build and maintain a healthy sales pipeline.
• Drive the entire sales process: prioritize and target top accounts, identify solutions, negotiate product pricing and contracts, and close the sale through contract completion.
• Response quickly and effectively to all sales enquiries and follow up diligently with those enquiries.

2. Customer Relationship Management:

• Managing existing accounts and creating deeper relationships with existing customers, influencers and specifiers.
• Response to and handle customer feedbacks (including complaints) and communicate with customers pertaining to their feedbacks and complaints; work together with responsible department to resolve customer complaint.
• Monitor customer satisfaction through customer satisfaction survey and propose areas of improvement.

3. Performance Management:

• Prepare and submit performance management reports to Managing Director.
• Identify areas of improvement based on the performance management report.

4. Quality Management System:

• Ensure effective implementation of company policy and departmental standard operating procedures.
• Promoting improvement in Business Development department.
• Support other internal customers in operations to ensure products and services meet customer and other interested parties’ requirements.
• Ensure proper document and record keeping in Commercial and QS department.

Education, Experience and Skill Requirements

1. Education

• Bachelor’s degree in Business, Marketing or a related field

2. Experience

• Proven sales track record.
• Proven experience as a Business Development Manager or in a similar role

3. Skill

• Communication and negotiation.
• Public relations and presentation skills.
• Critical thinking.
• Planning and forecasting.
• Statistical analysis.
• Customer focus.
• Basic knowledge of markets and changing business environments.
• Time management.
• Collaboration and team work.
• Ability to motivate a workforce.

Job Type: Full-time

Pay: RM4,000.00 - RM8,000.00 per month

Schedule:

• Monday to Friday

Experience:

• Sales or Business Development: 3 years (Preferred)

Language:

• Mandarin (Preferred)