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Operations Manager

RM 5,000 - RM 5,500 / month

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Operational Oversight

    -Supervise daily clinic operations to ensure efficiency and effectiveness. -Coordinate with the Clinical Director to implement the clinic’s vision, goals, and strategies. -Ensure smooth workflow and address operational challenges promptly. -Monitor clinic performance metrics, including financial reports, patient feedback, and staff productivity.

Staff Management

    -Work with the Clinical Director and Clinic Manager to develop staff improvement plans and career progression strategies. -Conduct regular team meetings and one-on-ones to address concerns and provide guidance. -Facilitate staff training and ensure compliance with clinic policies and procedures.

Quality Assurance and Compliance

    -Ensure adherence to healthcare regulations, quality standards, and Mediskin’s policies. -Conduct regular audits to maintain high service standards for aesthetic and wellness treatments.

Client Experience

    -Support the Clinical Director in maintaining VIP patient relationships and ensuring an exceptional client experience. -Analyze patient feedback to identify opportunities for service improvement and implement changes.