Digital Channel Officer
RM 2,000 - RM 2,499 / Per Mon
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JOB REQUIREMENTS: 1. Order Fulfilment Management · Oversee end-to-end order processing to ensure accurate and timely delivery. · Manage inventory levels and coordinate with suppliers to meet demand. · Optimize relationships with logistics partners to enhance delivery performance. 2. Digital Platform Operations · Ensure smooth operation of product listings, pricing, and promotions on e- Commerce platforms. · Coordinate with the digital marketing team to align campaigns with operational capacity. · Work with team to ensure content schedules delivery (Ecommerce, Mobile, email, etc) 3. Process Optimization · Streamline workflows using automation tools and best practices to improve efficiency. · Monitor and analyze operational metrics to identify and address improvement areas. 4. Customer Experience · Work with the customer service team to resolve order-related issues and improve satisfaction. · Use feedback and data to enhance the overall shopping experience.
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