Customer Service Executive
Salary undisclosed
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Job description :
- Converse with customers concerning their needs. Includes orders, returns, quotations products and information.
- Receive, process requests and enquiries via email fax or phone.
- Call customers proactively to advise of project delay, progress and gather information necessary to process order thoroughly.
- To track jobs or orders through procedure.
- Make changes to working jobs or orders including adding a rush order, or cancelling a particular item or service without affecting the overall operation schedule.
- Initiate orders or communicate with customers for replacement materials and correcting errors.
- To assist HOD in relation to Records Management service especially when a new project is undertaken.
Job Requirement :
- Candidate must possess at least Diploma/higher/Graduate Diploma in Business Studies/Administration/Management, Records Management or other related fields.
- At least 3 years of working experience in related field.
- Good interpersonal and communication skills in both written and spoken (English and Bahasa Malaysia).
- Knowledge of appropriate software including Microsoft Words,Excel,PowerPoint,Outlook and Adobe Acrobat.
- Must be able to interact with customers and all level of staff.
- Detail-oriented and able to pay close attention on details when working on a task or project.
Job Type: Full-time
Pay: RM3,000.00 - RM3,500.00 per month
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