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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Delivery Specialist (Escalation) - BPO

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Responsibilities

  • Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”)
  • Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings
  • Hands-on with L1 escalations and resolve challenges before any official management escalations. Daily involvement in support to agent and Seller on all relevant discussions and meetings
  • Providing accessibility and agility to cross-support regional POD teams on prioritized / urgent cases
  • Supporting Service Delivery Leads on meetings with Sales Leads on feedback and issues as needed
  • Exception handling: Manages exceptions that are needed to process a deal that does not follow the standard processing rules.
  • Deal prioritization: Reviews prioritization requests from MS and works with operations to prioritize the cases and follow through providing regular updates to the requestor.
  • Deal consulting: Works with MS business support teams to review critical deals and identify the exceptions required to process the deal and the level of approvals needed
  • Escalation support: Manages cases that have been escalated and provide resolution working along with operations.
  • Identify potential opportunities for process & policy enhancement to improve efficiency and experience.

Requirements

  • 5+ years of experience in a BPO environment.
  • Any Bachelor’s degree.
  • Good problem solving skills.
  • Understand client needs and provide solutions
  • Experience in working on Lead to Cash would be handy

Job Type: Permanent

Pay: RM7,000.00 - RM11,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • How long is your experience doing service deliver/escalation in BPO setting?
  • How long is your notice period?
  • What is your expected salary?
  • Are you fine working with shift rotation?
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