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Customer Service (Mandarin Speaker)

RM 2,400 - RM 3,100 / month

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· Engage customers via telephone, providing prompt and helpful information.

· Manage a high volume of inquiries professionally to meet and exceed productivity goals.

· Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.

· Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.

· Uphold strict confidentiality and integrity with customer information.

· Present, promote, and sell products/services to existing and prospective customers.

· Adapt to additional duties assigned by Management to support team success.

Job Type: Full-time

Pay: RM2,400.00 - RM3,100.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus

Language:

  • Mandarin (Required)