Customer Service (Mandarin Speaker)
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· Engage customers via telephone, providing prompt and helpful information.
· Manage a high volume of inquiries professionally to meet and exceed productivity goals.
· Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
· Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
· Uphold strict confidentiality and integrity with customer information.
· Present, promote, and sell products/services to existing and prospective customers.
· Adapt to additional duties assigned by Management to support team success.
Job Type: Full-time
Pay: RM2,400.00 - RM3,100.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Language:
- Mandarin (Required)