Client Operations Officer, Custody Income Processing M/F

Client Operations Officer, Custody Income Processing M/F

Job description

Business type
Types of Jobs - Asset Management

Job title
Client Operations Officer, Custody Income Processing M/F

Contract type
Permanent Contract

Expected start date
03/02/2025

Management position
No

Job summary

What is the opportunity?

As an Officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Supporting Europe region with working hours of 3:00pm to 12:00am, subject to business needs.

Supplementary Information

What will you do?

• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
• Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of Entitlements within agreed service standards.
  Full adherence to the team's control functions, including operations/events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving/cost effectiveness).
• Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Post-secondary education with an accounting/finance concentration or equivalent.

Level of minimal experience
0-2 years

Experience

• Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.
• Knowledge of Swift.
• Exceptional analytical thinking, attention to detail and a sense of urgency.

Technical skills required

• Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.
• Knowledge of Swift.

Languages
English

Job ID 2024-95207