Retail General Manager

We seek an experienced and results-oriented General Manager to lead our retail operations and oversee our strategic store expansion plans. This role requires a balance of strategic thinking, operational expertise, and leadership skills to achieve sales growth, enhance customer satisfaction, and successfully establish new stores in key markets.

Key ResponsibilitiesStrategic Leadership:

• Develop and execute strategic plans to drive revenue growth and market expansion.
• Align business operations with the company’s long-term vision, focusing on both in-store and digital innovation.
• Identify and evaluate potential markets for new store locations, working closely with the real estate and market analysis teams.

Store Expansion:

• Lead the planning and execution of store expansion projects, from site selection to store launch.
• Collaborate with design, construction, and operations teams to ensure timely and cost-effective store openings.
• Conduct feasibility studies, including demographic analysis, market trends, and competition reviews, to determine optimal locations.
• Monitor the performance of new stores, ensuring they meet sales and operational targets.
• Create scalable processes and frameworks to streamline future store expansion efforts.

Operations Management:

• Oversee the day-to-day operations of existing stores, ensuring efficiency, profitability, and adherence to brand standards.
• Develop and implement operational processes that maximize productivity and reduce costs.
• Ensure stores are fully stocked, visually appealing, and delivering exceptional customer experiences.

Sales and Customer Experience:

• Drive initiatives to achieve sales targets, increase foot traffic, and improve customer loyalty.
• Partner with marketing teams to develop campaigns that align with local market needs and boost engagement.

Team Leadership:

• Recruit, train, and mentor store managers and their teams, fostering a high-performance culture.
• Set clear goals and provide feedback to ensure consistent performance across all locations.
• Cultivate a collaborative and motivating work environment aligned with the company’s values.

Financial Management:

• Develop budgets for store operations and expansion projects, ensuring fiscal discipline.
• Monitor P&L performance, identify improvement areas, and implement cost-saving measures without compromising quality.

Market and Competitor Analysis:

• Stay ahead of fashion trends, customer behaviors, and competitor strategies.
• Leverage insights to optimize product assortments and tailor store experiences to local markets.

Qualifications and SkillsEducation:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (MBA is preferred).
• Mandarin Speaker

Experience:

• Minimum of 5 years in retail management, with at least 3 years in a senior leadership role overseeing multi-store operations.
• Proven experience managing store expansion projects, including planning and execution.
• Demonstrated success in driving business growth and meeting financial objectives.

Skills:

• Exceptional project management skills, particularly in store development and expansion.
• Strong analytical capabilities for evaluating new markets and making data-driven decisions.
• Leadership skills to inspire and manage diverse teams across multiple locations.
• Excellent communication, negotiation, and stakeholder management abilities.
• Proficiency in retail management software, budgeting tools, and data analytics platforms.

Job Type: Full-time

Pay: From RM18,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• Retail management: 4 years (Preferred)

Language:

• Mandarin (Required)

Expected Start Date: 02/01/2025