Junior Customer Success Specialist (Banking Industry-Mandarin)
RM 4,500 - RM 4,800 / Per Mon
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- Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
- Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
- Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
- Education Background: Fresh Graduate welcome.
- Must fluent in English & Mandarin (Able to speak, write and read).
- Computer literacy.
- Must willing relocate in Petaling Jaya Area.
- Willing work in Rotational Shift.
- Provided training.
- Near to Public Transportation.
- Provided language allowance.
- 5 working days.
- EPF & SOSCO.
- Medical leave & Annual leave
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