Hostess Manager

The Hostess Manager is pivotal in crafting an exceptional guest experience by overseeing all aspects of guest reception and coordination. This role involves managing the front-of-house operations, including reservations, guest interactions, and coordination with the kitchen and service teams. The Hostess Manager ensures that the restaurant’s standards of service, ambiance, and communication are consistently met while also managing printed materials and guest services such as luggage and cloakroom.

• Provide a warm and professional welcome to guests, ensuring they feel valued and comfortable.
• Act as a brand ambassador, maintaining the restaurant’s reputation and upholding brand standards.
• Escort guests to their tables, present menus, and introduce the server to ensure a seamless dining experience.

• Oversee reservation systems, seating plans, and special requests to optimize guest satisfaction and operational efficiency.
• Record and relay special requests, including dietary restrictions and special occasions, to appropriate staff.
• Confirm and manage reservations via phone and email, ensuring clarity and adherence to restaurant policies.

• Ensure the cleanliness and ambiance of the entrance, waiting areas, and dining room are consistently maintained.
• Maintain a professional appearance and demeanour that reflects the restaurant’s luxury standards.

• Facilitate effective communication and coordination with kitchen and service teams, particularly during peak hours.
• Maintain accurate records of reservations, special requests, and guest preferences.
• Assist in training new hostesses, focusing on effective communication and professional interactions.

• Address and resolve guest inquiries and concerns with professionalism and efficiency.
• Educate guests on Japanese dining customs and etiquette, enhancing their dining experience.
• Ensure guests with special needs receive appropriate attention and accommodations from arrival to departure.

• Handle guest inquiries and feedback promptly and professionally via email and phone.
• Manage guest feedback, ensuring all comments are addressed and communicated to improve service quality.
• Accurately input guest information into the reservation system and prepare feedback reports for management review.

• Oversee the printing and management of menus and other printed materials, such as promotional flyers and event programs.
• Ensure all printed materials are accurate, up-to-date, and reflective of the restaurant’s branding and current offerings.

• Supervise the handling and storage of guest luggage and cloakroom services, ensuring security and proper management.
• Advise guests to keep valuable items with them and manage items like umbrellas appropriate.

• Adapt to evolving responsibilities as directed by management.
• Perform additional duties as assigned by the leadership team in alignment with company values.

Qualifications:

• Minimum of 2 years of experience in a hostess or front-of-house management role, preferably within a restaurant or hotel setting, with a focus on Japanese or Fusion cuisine.
• Exceptional communication, interpersonal, and organizational skills, with the ability to multitask and perform effectively under pressure.
• Proficiency in English, both verbal and written; additional languages are a plus.
• Professional appearance and demeanor consistent with the restaurant’s standards.
• Strong understanding of Japanese culture, cuisine, and dining etiquette is highly preferred.

Salary Range - RM4000-RM4500