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Customer Service Executive

RM 1,800 - RM 2,500 / Per Mon


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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Minimum possess at least Secondary level/SPM
  • Fresh graduates are encouraged to apply.
  • Able to converse in English and Mandarin.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good Communication and Interpersonal skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Social media savvy
  • Annual Leave and Sick Leave
  • Bonus
  • KWSP (Employee Provident Fund) and SOCSO (Social Security Organization) contributions
  • Medical Allowance
  • Yearly salary increments to progressively increase your basic salary and improve your lifestyle
  • Career progression opportunities – you may easily get promoted
  • Annual year-end trip
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