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Customer Success Specialist (Banking Industry – Mandarin Speaker)

RM 4,500 - RM 4,800 / Per Mon


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  • Customer Support: Deliver tailored assistance to high-value clients through inbound calls, emails, and live chat. Effectively address and resolve escalated issues and concerns.
  • Service Efficiency: Track performance metrics, identify process inefficiencies, and recommend enhancements. Ensure compliance with documentation and account setup standards.
  • Regulatory Adherence: Stay informed about banking policies, procedures, and regulations, ensuring all actions align with compliance standards.
  • Education: Fresh graduates are welcome.
  • Language Skills: Must be fluent in English and Mandarin (spoken, written, and reading).
  • Computer Skills: Basic computer literacy required.
  • Relocation: Must be willing to relocate to Petaling Jaya.
  • Shift Flexibility: Open to working rotational shifts.
  • Training: Comprehensive training provided.
  • Accessibility: Convenient location near public transportation.
  • Language Allowance: Additional compensation for language skills.
  • Work Schedule: 5-day work week.
  • Benefits: EPF & SOCSO, medical leave, and annual leave included.